Why should I sell my items on Redo?
Our goal is to give you the best value for your item, sell it fast, and find your
items a new home to be loved again and again. Not to mention,
it's simple - list items straight from your order history.
Redo is the official marketplace for buying and selling your pre-loved products from ClHu.
This is where our community lives, and where YOU the customer can interact with one another.
How do I sell my pre-loved item?
Log into your ClHu account (create an account if you don’t have one) and click "Sell Now".
Pick the item you want to sell from your purchase history and follow the prompts.
Remember to provide complete and accurate information about the item’s condition, since you
will only get store credit once the buyer confirms its condition.
ClHu reviews all pre-loved submissions and has the right to approve or deny listings.
Once approved, we encourage you to share your listing!
What if my item is not in my purchase history?
Not a problem! If you received a ClHu item as a gift, purchased from a third-party seller,
or anywhere else, navigate into your CLHu account just as normal. When you see your purchase
history, locate the button that says “Sell Another Item”. Fill out the form and submit,
we’ll take care of the rest!
How should I take photos of my item?
Lay your item down on a flat surface (like a table or a bed) with a solid background.
Take photos of the front, back and any imperfections on the item. If possible please take a
picture of the sewn-in tag at the neckline and/or the price tag if you still have it.
What can I sell?
You can sell most ClHu products through our pre-loved program. Once approved, we will place it
in the Redo Collection for any customer to purchase.
Note: Some items from our current and core collections may not be approved to be sold at this time.
Feel free to reach out to firstname.lastname@example.org with any questions about your listing.
How should I price my item?
We will give you a price recommendation based on the original price and condition.
You’re welcome to adjust this price.
What price can I sell at?
You are welcome to name your price, but we will recommend a price based on the item’s condition.
We will then add a fixed amount to the listing price to cover shipping charges. These prices are
subject to modification during the approval process by ClHu.
How is my product approved?
Our dedicated quality team reviews every item before it goes live.
We want to make sure your buyer is happy and your item sells! We review:
- Your pictures: so they are accurate and high quality
- Blemishes or quirks: to make sure they are accurately described
- The condition you selected: to make sure it accurately reflects your images
- The product: to make sure it is an authentic piece
When will I be paid?
You, as the seller, will only be paid for your item after it has been delivered and confirmed.
When USPS notifies our system the item has been delivered, the buyer has 3 days to confirm and
rate the item. Once this happens, we will release your payment through a cash or ClHu store credit.
How will I be paid?
If you choose cash, you will receive 80% of the sale price of the item. If you choose ClHu store credit,
you will receive 100% of the sale price of the item.
What are the fees for selling my items here?
As a Seller on Redo, you have two choices for receiving your payout: store credit or cash
- If you choose store credit, you get 100%! (i.e. Selling an item for $100 gives you $100 credit back to clhu.com)
- If you choose cash, the fee is 80%. (i.e. Selling an item for $100 gives you $80 cash through PayPal.)
How does the store credit work?
We issue store credit as a gift card to be redeemed at ClHu. You’ll receive the code via email upon selecting
the credit option. When shopping with ClHu again, select payment through a gift card and enter the code in the box.
Feel free to peruse new items and the Redo collection with your full balance.
NOTE: some gift cards may expire. Gift cards can be applied to multiple transactions.
Can I sell an item if I don't live in the US?
Currently, we offer the Redo collection in the US only. We're growing
fast and will be in more countries soon!
How is shipping handled?
Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via
email and must send the item within 3 business days. If you have not shipped your item
within 10 days, your transaction will be canceled. You do not have to pay extra for shipping.
Pack your items along with their respective labels and a thank you note. Drop it in the mailbox
or at the nearest US Post Office. Also, you can schedule a free USPS package pickup.
Please carefully & neatly pack your item, and drop it off with the shipping label at the nearest
post office. You can also hand it to your mail person.
How should I prepare my item once it’s sold?
If you’re selling items, ensure it’s in its best quality. Make sure your clothing is laundered.
Give shoes and bags a good clean and make sure there’s nothing left in any pockets.
Write a note to your seller to include in your package. The best pieces come with their stories.
What packaging should I use?
Your packaging should fit the size and shape of your item while keeping it protected. We encourage
you to reuse packaging from previous purchases or recycled materials.
Note: you can use a USPS box, available for free at any post office.